In this role, you will be responsible to demonstrate innovation and intuition in identifying areas requiring operational adaptation and/or improvement. Active user of Internet and online applications.
Responsibilities
· Respond to customer queries and customers concern
· Provide support for data collection to enable Recovery of the account for end user.
· Maintain a deep understanding of client process and policies
· Reproduce customer issues and advance product bugs
· Provide excellent customer service to our customers
· You should be responsible to exhibit capacity for critical thinking and analysis.
· Responsible to showcase proven work ethic, with the ability to work well both independently and within the context of a larger collaborative environment
Qualifications we seek in you
Minimum qualifications
· Any Graduate except law
· Freshers are eligible
· Fluent in Hindi and English (Hindi is mandatory)
Preferred qualifications
· Previous experience in a customer service role chat/email/voice
· Effective probing skills and analyzing / understanding skills
· Analytical skills with customer centric approach
· You should be able to work on a flexible schedule (including weekend shift)
· Note: Please carry below documents with you:
· 1. 3 copies of updates resume
· 2. 3 Passport size photographs
· 3. Original Aadhar card
· 4. 2 copies of Aadhar card
· 5. Payslip (if applicable)
