Genpact Walk-in Drive for Voice Process (Hindi + English) on 16th April 2024

Genpact (NYSE: G) is a global professional services and solutions firm delivering outcomes that shape the future. Our 125,000+ people across 30+ countries are driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for clients. Powered by our purpose the relentless pursuit of a world that works better for people we serve and transform leading enterprises, including the Fortune Global 500, with our deep business and industry knowledge, digital operations services, and expertise in data, technology, and AI.

Genpact Walk-in Drive for Voice Process (Hindi + English) on 16^th April 2024

Venue Details: Genpact Plot No. 14/45, IDA Uppal, Habsiguda, Hyderabad 500079

Time: 11 AM to 1 PM

Location: Hyderabad

Shifts: Flexible with any shift

Work Module: Work from office

Please confirm your availability by clicking on the below link :

http://genpact.avature.net/FormCompletionRequest?uid=MJ6RHcWMLZZvELYn

Job description:

In this role, you will be responsible to demonstrate innovation and intuition in identifying areas requiring operational adaptation and/or improvement. Active user of Internet and online applications.

Responsibilities

· Respond to customer queries and customers concern

· Provide support for data collection to enable Recovery of the account for end user.

· Maintain a deep understanding of client process and policies

· Reproduce customer issues and advance product bugs

· Provide excellent customer service to our customers

· You should be responsible to exhibit capacity for critical thinking and analysis.

· Responsible to showcase proven work ethic, with the ability to work well both independently and within the context of a larger collaborative environment

Qualifications we seek in you

Minimum qualifications

· Any Graduate except law

· Freshers are eligible

· Fluent in Hindi and English (Hindi is mandatory)

Preferred qualifications

· Previous experience in a customer service role chat/email/voice

· Effective probing skills and analyzing / understanding skills

· Analytical skills with customer centric approach

· You should be able to work on a flexible schedule (including weekend shift)

· Note: Please carry below documents with you:

· 1. 3 copies of updates resume

· 2. 3 Passport size photographs

· 3. Original Aadhar card

· 4. 2 copies of Aadhar card

· 5. Payslip (if applicable)

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